525 Highland Road West,
Suite 255,
Kitchener, ON N2M 5P4,

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Payment and Refund Policy

Payment Information

Payment must be made in US Funds only.

Payment may be made by:

  • PAYPAL - preferred means
  • Money Order:  Canadian buyers, supply Canadian bank money order in US Funds, payable to Madelaine Kilsby 
  • Money Order:  US buyers, supply US Postal International (pink version) in US funds, or supply money orders that can be cashed at a Canadian bank, payable to Madelaine Kilsby 

Sorry but we DO NOT accept any personal cheques.

Keep in mind that PAYPAL is the fastest method of making payment, which results in your item shipping faster.

Due to our Canadian location, money order payments may take up to 14 days for payment to be received in which case shipping will be delayed.  If our bank indicates that the money order must be cleared, your shipment will be held until such clearing process is completed, in which case, we will e-mail you regarding the delay. All buyers using money order payments must e-mail money order mailing date to us. If money orders are for an amount in excess of the invoiced amount, the money order will be returned to you for correction. We will not, under any circumstances, send money for the difference along with your shipment. SCAMMERS are not welcome!

Return Policy

Although we describe all items to the best of our ability, we encourage you to ask any questions prior to buying.

All items are sold "AS IS". All sales are final, no refunds or credits.

A refund or credit will only be approved when the wrong item is shipped or the item description is not correct.  In the event that a refund has been approved, the credit will not be processed until the item in question has been returned to us in the condition that it left our premises, including all packaging. All shipping and handling costs will not be refunded.

We are not responsible for errors in manufacturer's information or any information supplied from any other sources.

No refunds will be issued after 60 days from date of purchase under any circumstances.